Exchange Policy

We do not accept any returns, however, we will do whatever we can to make sure you are satisfied and happy with your product. We would be happy to help you with any exchanges on damaged items or make the necessary replacements if need be.

We also do not accept any cancellations, and all orders are final. 

We take pride and care when packing orders, we can assure you that you will receive the items in immaculate condition, described as the information provided with photographic evidence on each product and wrapped with careful consideration.

(i) If you have received your order and you are not satisfied with your product we must have photographic evidence and reasons as to why you are not satisfied with your service and we will review each case individually. On most occasions we will ask you to return the item to us within 14 working days, unless specified otherwise upon contacting us.

(ii) If you have received your order broken or damaged, please send us photographic evidence and we will immediately process an exchange of your goods once the item has been returned to us. This will only apply to received goods after purchase, this will not apply to items that have been misuse or damaged by the customer or attempt to return after the 14 day return policy. 

Note: please return the item with it's original packaging.

(iii) If you are returning an item to Misty Rock, return shipping fees are not paid or refunded for by the company.

Please note: In the case of damage, we do ask for photographic evidence of both packaging and damaged goods. Products must be returned to us before an exchange can be issued, this is to ensure that we can make a claim for the broken item with our respective carriers and prevent this from happening again in the future. All delivery costs incurred are not eligible for refund. Exchanges may be considered on a case-by-case basis.

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Misty Rock’s Etsy Shop (the “Site”).


GENERAL INFORMATION ON CONSENT

Where we are required under any applicable law to obtain your consent for the processing1 of any personal data concerning you, we will do so. Where we seek your consent, we will inform you of the specific, explicit and legitimate purposes for which your consent is being obtained and thereafter process the personal data under the specific, explicit and legitimate purposes for which your consent has been obtained. Where consent is required from a child under the age of 16 years, we will obtain such consent from the parent or guardian. We will obtain such consent from you in a manner which is clearly distinguishable from other matters, in an intelligible and easily accessible form, using clear and plain language. As mentioned above, you further have the right to withdraw your consent.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information


HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with order confirmations and product review requests). Additionally, we use this Order Information to:

- Communicate with you;

- Screen our orders for potential risk or fraud; and

- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

General Conditions 

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Accuracy, Completeness And Timeliness Of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. 

We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. 

You agree that it is your responsibility to monitor changes to our site.

Modifications To The Service And Prices 

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Products Or Services (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject for exchange only according to our Exchange Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. 

We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Account Of Billing And Account Information 

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

- Credit / Debit Cards
- PAYPAL

- Offline Payments